Frequently Asked Questions
Everything you need to know about our products, shipping, and the Ottolenghi experience.
How do you ensure the freshness of your pantry staples and baked goods?
All our products are sourced or made in small batches to ensure maximum quality. Perishable items, such as our signature cakes, are baked fresh and shipped using specialized packaging to maintain their texture and flavor during transit.
Do you offer international shipping for your ingredients and cookbooks?
Yes, we ship our pantry items, spices, and cookbooks globally. However, please note that certain fresh products and hampers may be restricted to UK delivery only due to customs regulations and shelf-life constraints.
Can I include a personalized gift message with my order?
Absolutely. During the checkout process, you will have the option to add a complimentary gift message, which we will print on a high-quality card and include inside your package.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. If your order arrives damaged or if there is an issue with the quality, please contact our customer service team within 24 hours of delivery for a replacement or refund.
Do you provide allergen information for your products?
Yes, full ingredient lists and allergen warnings (such as nuts, gluten, and dairy) are clearly labeled on each product page and on the physical packaging. Please review these carefully if you have specific dietary requirements.
How can I track my delivery?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.